Terms of Service

The Platform is available to natural persons who are at least 18 years of age and have the legal capacity to enter into binding contracts. Minors aged 16–17 may only register with the documented consent of a parent or legal guardian. Persons under 16 may not register.

Providers must be legally permitted to offer their services in the jurisdiction(s) in which they operate. Providers who offer regulated health services must hold valid professional licences for those jurisdictions.

Registration requires the provision of accurate, complete, and current information. You must maintain and promptly update your information. Each person may hold only one account per role. Accounts are personal and non-transferable.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. Notify us immediately at legal@healtown.net upon becoming aware of any unauthorised use. Healtown is not liable for losses arising from failure to safeguard your credentials.

Client Service Fee (3.5%)

A service fee of 3.5% of the listed session or course price is added at checkout and paid by the Client. This fee covers payment processing costs and is non-refundable except where a 90% or full refund applies under the cancellation policy.

Provider Platform Fee (10%)

Healtown deducts 10% of the gross booking amount (the listed price paid by the Client, excluding the 3.5% service fee) before transferring earnings to the Provider. Providers receive 90% of their listed price net of fees.

All fees are displayed transparently at checkout before payment is confirmed. Healtown reserves the right to adjust fees with 30 days' written notice to registered Providers.

All payments are processed by Stripe Payments Europe, Ltd., a licensed payment institution. Healtown does not store full card numbers or payment credentials. By making or receiving a payment on the Platform, you agree to Stripe's Terms of Service and Privacy Policy, available at stripe.com/de/legal.

Following a completed Booking, Healtown instructs Stripe to transfer the net amount (listed price minus the 10% Platform Fee) to the Provider's connected Stripe account. Payout timing is governed by Stripe's standard payout schedule and the Provider's Stripe account configuration. Healtown is not responsible for delays caused by Stripe, bank processing times, or Provider account issues.

Healtown is operated as a Nebenerwerb (secondary business activity) by the Operator. Where the Kleinunternehmerregelung (§ 19 UStG) applies — i.e. where annual turnover does not exceed the applicable threshold — Healtown does not charge or collect Umsatzsteuer (VAT) on its platform or service fees, and no VAT will appear on receipts. Where the Operator becomes subject to regular VAT obligations, these Terms and pricing will be updated accordingly with appropriate notice.

Each Provider is solely responsible for determining and fulfilling their own tax obligations (including VAT/Umsatzsteuer, income tax, Gewerbesteuer, and any applicable social insurance contributions) arising from income earned through the Platform. Healtown does not provide tax advice. Providers should consult a qualified Steuerberater (tax advisor).

All Providers must successfully complete an identity verification check using Healtown's designated KYC provider (currently DiDit) before publishing any Listing. This process requires a government-issued photo ID and a live biometric selfie.

Providing false identity information is a criminal offence (§ 267 StGB — Urkundenfälschung) and will result in immediate permanent account termination and referral to relevant authorities.

Providers must connect a valid Stripe account before publishing Listings. Stripe's own onboarding requirements apply. Healtown is not responsible for Stripe's refusal to onboard a Provider.

Providers offering regulated services — including but not limited to psychotherapy, physiotherapy, dietetics, counselling, osteopathy, or any other health profession regulated in the Provider's jurisdiction of operation — must upload valid professional certificates, licences, or proof of registration with the relevant regulatory body.

• Documents are reviewed by Healtown within 2–3 business days.
• Verified providers receive a "Verified Professional" badge displayed on their profile and Listings.
• Verification confirms the submission of documents only; it does not constitute Healtown's endorsement of the Provider's qualifications, competence, or fitness to practise.
• Submitting forged, expired, or misrepresentative documents constitutes grounds for immediate permanent account termination and may be reported to regulatory authorities.
• The Provider's verification badge may be removed if documents are found to have expired or been revoked.

Providers warrant that all Listing information (service description, pricing, qualifications, availability, location) is accurate, complete, lawful, and not misleading. Providers must update Listings promptly to reflect any material changes.

Providers are solely and exclusively responsible for:

• Holding valid work authorisation (Arbeitserlaubnis) or self-employment rights (Gewerbeberechtigung / Selbstständigkeit) in the country where they offer services.
• Complying with all applicable professional licensing laws, regulatory requirements, and codes of conduct in every jurisdiction in which they operate.
• Holding adequate professional indemnity insurance (Berufshaftpflichtversicherung) where legally required or professionally expected.
• Complying with applicable health and safety legislation when delivering in-person services.
• Complying with applicable data protection law when processing Client personal data received through the Platform.

Healtown makes no representation that a Provider is legally authorised to practise in any jurisdiction. Providers indemnify Healtown against any claim, loss, penalty, or regulatory action arising from the Provider's failure to comply with applicable law.

Providers must honour all confirmed Bookings. A Provider who cannot attend a confirmed session must notify the Client as early as possible and offer a rescheduled appointment or initiate a full refund of the booking amount through the Platform. Repeated Provider-initiated cancellations or no-shows may result in account suspension.

Providers may not list:

• Services that are illegal in the Provider's jurisdiction or the Client's likely jurisdiction.
• Services involving the prescription or supply of prescription medication.
• Services misrepresented as licensed medical diagnosis or treatment where the Provider does not hold the required medical licence.
• Services involving sexual content, exploitation, or any form of abuse.
• Any service that violates these AGB or applicable law.

Providers are independent contractors and are not employees, workers, partners, or agents of Healtown. Nothing in these AGB creates or implies an employment relationship. Providers are responsible for their own social security contributions, income tax, equipment, and professional expenses.

A Booking is confirmed upon successful payment processing. The Client receives a booking confirmation by email and notification. A direct service contract is formed between the Client and the Provider upon Booking confirmation.

Clients are responsible for providing accurate personal information at registration and at booking (including health or contact information requested by Providers).

Services listed on the Platform are provided by independent practitioners and do not constitute medical diagnosis, prescription, or treatment by Healtown. Clients with serious medical conditions should consult a licensed physician before booking wellness or complementary therapy services.

More than 48 hours before

90% refund of the total amount paid. The remaining 10% compensates the Provider for reserved time and administrative costs.

24–48 hours before

50% refund of the total amount paid.

Less than 24 hours before

No refund. The session is non-refundable to protect the Provider's income from last-minute cancellations.

Refunds are processed to the original payment method via Stripe within 5–10 business days. The 3.5% Client service fee is refunded proportionally where a refund applies. Healtown's Platform Fee is not refunded except in cases of Provider-initiated cancellation.

Cancellations must be submitted through the Client's account dashboard. The timestamp recorded by the Platform at submission is used to calculate the applicable refund tier.

Pursuant to § 312g Abs. 2 Nr. 9 BGB (leisure services where a specific performance date is agreed), the statutory 14-day right of withdrawal does not apply to session bookings, as each Booking specifies a particular date and time reserved exclusively for the Client.

By completing a Booking, you acknowledge and accept the exclusion of the right of withdrawal and agree that the cancellation and refund policy in § 13.1 applies instead.

Courses purchased on the Platform are subject to the statutory 14-day right of withdrawal (§ 355 BGB, implementing EU Directive 2011/83/EU on consumer rights), provided the Client has not commenced accessing course content.

Waiver of right of withdrawal for digital content: Pursuant to § 356 Abs. 5 BGB and Article 16(m) of the Consumer Rights Directive, the right of withdrawal is lost once the Client begins accessing digital course content, provided that: (a) the contract expressly acknowledges that performance begins before the withdrawal period expires, and (b) the Client has expressly consented to the commencement of performance and acknowledged the loss of the right of withdrawal.

By clicking "Start Course", you expressly consent to immediate access to digital content and acknowledge that your right of withdrawal is extinguished at that point.

To exercise the right of withdrawal for a course not yet commenced, cancel through your account dashboard within 14 days of purchase. A full refund will be issued within 5–10 business days.

In cases of documented medical emergency or bereavement occurring within 24 hours of a session, Clients may submit a refund request to legal@healtown.net with supporting documentation. Healtown will assess such requests at its sole discretion.

Healtown's liability for contractual and non-contractual claims is limited as follows:

• Healtown is fully liable for intentional misconduct (Vorsatz) and gross negligence (grobe Fahrlässigkeit).
• For ordinary negligence (einfache Fahrlässigkeit), Healtown is liable only for breach of a fundamental contractual obligation (Kardinalpflicht) whose fulfilment is essential to achieve the purpose of the contract, and in such cases liability is limited to foreseeable, contract-typical loss.
• Healtown's total aggregate liability for any claim arising from or related to these AGB or the Platform shall not exceed the greater of: (a) the total fees paid by you to Healtown in the 12 months preceding the event giving rise to the claim, or (b) €500.
• Healtown is not liable for indirect, consequential, incidental, or punitive damages, loss of profit, or loss of data.

Nothing in these AGB limits or excludes Healtown's liability for: (a) death or personal injury caused by Healtown's negligence; (b) fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under mandatory German law, including the Produkthaftungsgesetz (ProdHaftG).

Healtown is not liable for the availability, performance, or content of third-party services integrated with the Platform (including Stripe, DiDit, Jitsi, or any video conferencing provider). Each third party's own terms and privacy policies apply.

As a hosting platform, Healtown is not responsible for third-party content (Provider Listings) pursuant to §§ 7–10 TMG. Healtown has no general obligation to monitor content but will act expeditiously upon receiving credible notice of infringing or illegal content. To report such content, contact legal@healtown.net.

You may close your account at any time by contacting legal@healtown.net. Closure does not affect pending Bookings, refund obligations, or legal retention periods for transaction records.

Healtown may suspend or terminate any account upon 14 days' notice for material or repeated breach of these AGB. Immediate termination without notice is permissible for: identity fraud; Provider fraudulent practice causing Client harm; criminal conduct; or conduct posing immediate risk to other Users or the Platform.

Upon termination by Healtown, any pending payouts owed to a Provider (net of valid Client claims) will be disbursed within a reasonable period after investigation.

These AGB and all disputes arising from or in connection with the Platform and any Bookings are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For Clients who are consumers (Verbraucher) in another EU Member State, the mandatory consumer protection provisions of that Member State also apply to the extent they afford greater protection than German law.

For disputes with Providers or commercial Users, the exclusive place of jurisdiction is Weinheim, Baden-Württemberg, Germany (Amtsgericht Weinheim or, where required by value, Landgericht Mannheim).

For disputes with consumers (Verbraucher), the statutory rules on place of jurisdiction apply.

The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025. For dispute-related enquiries, contact: legal@healtown.net.

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) but are willing to do so on a case-by-case basis.